Contact Us
We'd Love to Hear From You
Whether you have a question about an order, need help choosing the right product, or just want to say g'day — we're here for it. At Heymateshop, real people read every message and we're committed to getting back to you as quickly as possible.
Get in Touch
The easiest way to reach us is via email:
Email: info@heymateshop.com.au
We aim to respond to all enquiries within 1–2 business days. We're based in Australia, so our response times are aligned with AEST business hours.
Before You Reach Out
You might find a quick answer in our help resources:
- Order tracking — Check your confirmation email for your Australia Post tracking number.
- Returns & exchanges — Visit our Returns Policy page for full details.
- Shipping info — Free shipping on orders over $99 AUD. See our Shipping Policy for more.
Our Promise
We take every enquiry seriously. No bots, no runaround — just honest, helpful support from our team. Your experience matters to us, and we'll do whatever we can to make it right.